Agencies
In this section:
• Why choose an agency?
• The Council’s list of agencies
• Alternative agencies
• Your views & experiences of agencies
Why choose an agency?
If you would like to have more control over your support, but do not want to be an employer then using an agency to get your support needs met might be the right option for you.
You can still get a Direct Payment from the council and with that money you can choose an agency that you like and can set up a contract with them. If you set up an arrangement with the agency yourself it means that they are accountable to you. They report to you and you can ask them to make changes to the care that you receive.
The Council’s approved list of agencies 
- Homecare – Domiciliary Care Providers
- Specialist Learning Disability Providers
Homecare- Domiciliary Care Providers Quality Monitored by Richmond
Allied Healthcare
35 Lower Richmond Road
Mortlake
SW14 7EZ
Tel No: 020 8392 1234
Large UK provider in domiciliary care and healthcare services with over 110 branches. Providing Care Workers, Registered Nurses, Healthcare Assistants and Support Workers.
Services Provided : Help with getting up/going to bed, washing and dressing, shaving, medication assistance, general companionship, light household duties, cleaning/laundry services, shopping for food and small general household items, accompanied visits to appointments and social outings, night sitting/sleepover service, management of complex health needs.
Contracted provider of services to Richmond
CQC info: Allied Healthcare CQC page
Website: www.alliedhealthcare.com
Care UK Homecare
Ground Floor
Unit 4
Albion Place
Galena Road
Hammersmith
W6 0QT
Tel No: 020 8741 1660
An independent provider of health and social care services with 25 years of experience in providing services.
Services Provided: To older people, People living with dementia, physical disabilities, sensory impairment, specialist needs including learning difficulties, mental illness, acquired brain injury (ABI), HIV, Children and their families
Contracted provider of services to Richmond
CQC Info: Care UK Homecare CQC page
Website: www.careuk.com
Crossroads Caring for Carers Richmond
1 Beverley Court
26 Elmtree Road Teddington
TW11 8ST
Tel No: 020 8943 9421
Charity Commission Kite Mark: Not for profit organisation/charity. Providing support services for carers and their dependents both adults and children. Croquet level 3 award (Crossroads Association Quality Standard). Services Provided: Provides flexible breaks for people with long term conditions, carers and their dependants, respite and care services, personal care, waking nights/sleepovers, practical/emotional support, assistance with medication, help with paperwork, long term conditions, dementia, stroke, Parkinson’s, palliative care, elderly frail, specialised high dependency care.
Contracted provider of services to Richmond
CQC Info: Crossroads Caring for Carers – Richmond CQC page
Website: www.crossroads.org.uk
Enara Beech
(Formally Enara Community Care)
Image House
326 Molsey Road
Hersham
Surrey
KT12 3PD
Tel No: 01932 223050
12 years of experience of home care services to people of all ages, including children.
Services Provided: Provides trained homecare/support workers to older people, children and families, respite service, shopping services, rehab support work
Contracted provider of services to Richmond
CQC Info: Enara Beech CQC page
Website www.enara.co.uk
HfH
3-5 Pepys Road
St Georges House
Raynes Park
SW20 8ZU
Tel No: 020 8979 3472
20 years experience in providing services to people with varying social and health care needs. Accredited Investors in People award for training and supporting staff, holds ISO 9001 Standard for Quality Assurance Process.
Services Provided: Personal care, domestic tasks, respite services, night sits/sleepovers, shopping, pension collection, escort services, companionship, convalescence, assistance with medication, help with admin tasks, emotional/social support, training (personal assistants, family carers).
Contracted provider of services to Richmond
CQC Info: HfH Homecare Ltd CQC page
Website http://www.hfhconsulting.co.uk/homecare_home.asp
Mears Care
(Formally Supporta Care)
114 Power Road
Chiswick
W4 5PY
Tel No: 020 8742 0277
Services provided: Older people, people with a physical or learning disability, mental health needs, terminally ill or people with sensory impairment
Contracted provider of services to Richmond
CQC Info: Mears CQC page
Website www.supportacare.com
Medacs Care
(Formally Chrysalis) Community Care Ltd
Surrey House
Scarbrook Road
CR0 1SQ
Tel No: 020 8677 7080
A specialist provider of homecare services with 20 years experience in the care across the UK. Providing tailored support and care programmes..
Services Provided: Provides experienced and trained homecare/support workers to older people, children and families, respite service, shopping services, rehab support work
Contracted provider of services to Richmond
CQC Info: Medacs Care CQC page
Website www.chrysalishomecare.co.uk
Homecare - Domiciliary Care Providers Not Quality Monitored by Richmond
There are a number of agencies in Richmond who the Council do not contract with, providing home care services in the borough. If you are receiving a Direct Payment you could engage one of these agencies to cover your Personal Assistant’s holiday or to provide you with emergency cover or you might like them to provide all of your support. They will report to you and you will be able to contact them direct to make any changes to your care or support.
Bluebird Care
Electric House
15 Lion Road
Twickenham
TW1 4JH
Tel No. 020 8744 9948
Providing services in Richmond since January 2008.
Services Provided: Short term care including respite and recovery after hospital. Practical care (such as help with housework and shopping) and personal care to elderly people and physically disabled adults. Visits can be from 30 minutes up to overnight and live in care.
CQC Info: Bluebird Care CQC page
Website: www.bluebirdcare.co.uk
BS Social Care
2nd Floor
123 Kings Street
London
W6 9JG
Tel No: 020 8748 5822
Experience in delivering a wide range of services to people within the diverse communities of London.
Services Provided : Older people, People with physical disabilities, learning disabilities, People with mental health needs, Children and their families, People discharged from hospital, palliative care.
CQC Info: BS Social Care CQC page
Website: www.bssocialcare.co.uk
Carewatch Harrow
Tolbot House
204 - 226 Imperial Drive
Rayners Lane
Harrow
HA2 7HH
Tel No: 020 8872 4126
Has over 137 regional offices across the country and has experience in working with 60 local authorities.
Services Provided: Tailored care support for persons with physical disabilities, neurological conditions, dementia, learning disabilities and mental health issues. Personal care, bedtime assistance, help with medications, through the night care, hospital aftercare, domestic tasks and shopping, companionship and escorting.
CQC Info: Carewatch Harrow CQC page
Website: www.carewatch.co.uk
Carewatch Kingston
391 Ewell Road
Surbiton
Surrey
KT6 7DG
Tel No: 020 8330 0070
Has over 137 regional offices across the country and has experience in working with 60 local authorities.
Services Provided: support for persons with physical disabilities, neurological conditions, dementia, learning disabilities and mental health issues. Including personal care, bedtime assistance, and assistance with medications, waking or sleeping night support, re-enablement support after hospital discharge, light domestic tasks, shopping, companionship and escorting to and from activities.
CQC Info: Carewatch Kingston CQC page
Website: www.carewatch.co.uk/office/kingston-upon-thames
Eleanor Nursing & Social Care Ltd
157 Uxbridge Road
Hanwell
W7 3SR
Tel No: 020 8587 0500
Established in 1979 as specialist provider in homecare services.
Services Provided: Occasional care or support to 24/7 live-in care, people suffering from dementia or other mental health issues. People with physical/learning disabilities, sensory loss, or dual sensory loss, children and their families, people who require care after a stay in hospital, palliative care, respite for family carers.
CQC Info: Eleanor Nursing and Social Care Ltd CQC page
Website: www.eleanorcare.co.uk
Plan Personnel
30 High Street Putney
SW15 1SQ
Tel No: 020 8785 1422
Services Provided: To people of all ages, including children
CQC Info: Plan Personnel CQC page
Prestige Nursing
Collingham House
10 - 12 Gladstone Road
SW19 1QT
Tel No: 020 8540 8174
Specialising in providing temporary nursing and care staff to a wide range of organisations, including homecare with 60 years of experience.
Services Provided: To people of all ages, including children.
CQC Info: Prestige Nursing CQC page
Website:www.prestige-nursing.co.uk
SJS Homecare Service
74 Bedfont Lane
Feltham
TW14 9BP
Tel No: 020 8751 2800
Providing flexible homecare and domestic care.
Services Provided: Personal care, personal grooming, domestic care, shopping, pension collection, live In support, 24 hour care, enabling, out and about services, blitz cleans.
CQC Info: SJS Homecare Service CQC page
Website:www.sjshomecare.co.uk
United Home Care Limited
UNITED HOME CARE LTD
214 PARK WAY HOUSE
EAST SHEEN
SW14 8LS
United Home Care Limited is a Domiciliary Care Agency which was established in 2008 to respond to the needs of clients on a 24-hour basis. Clients are those who, because of increasing age or disability, find it difficult to cope with domestic responsibilities, their own personal care needs or support with daily living skills and promoting and aiding independence.
We also provide care to clients with:
Physical and sensory disabilities
Mental health disorders
Learning disability
Palliative care
Dementia
We are an independent care agency providing care to clients in their own home environment on a one to one basis. Care and support is offered by our team of trained, CRB checked and competent care workers and support workers. We offer high levels of support and supervision of care services and our management team are involved in all aspects of the service on a day to day basis and easily contactable for your reassurance.
We offer a 24 hour service which includes Live-in, Sleep Nights, Waking Nights, Respite and Emergency Services throughout 24 hours.
TEL: 0208 487 1110
Email: Care4all@live.co.uk
CQC info: United Home Care Ltd CQC page
Website: www.unitedhomecareltd.com
Amber Home Carers
20 Everdon Road
Barnes
London
SW13 9AH
Tel No: 0208 563 8209
Amber Home Carers is a CQC registered Home Care Service. It is very personalised to suit your needs in Personal Care Assistants, Domestic services and Companionship in the comfort of your home .Amber Home Carers provides –Fully trained and qualified staff –A friendly and Caring service only when you need it, Our services range from 30 minutes to around the clock. This is fully supported with a 24hr call out system. All our Carers are CRB checked.
Whom do we help?
-Care of our Elderly.
-Before and after hospital treatment.
-Adults with physical health needs.
-Adults with mental health needs.
-Adults with learning needs.
-Adults who need assistance in the night.
-Adults who live in fear of falling.
-Young adults with various care needs.
-Adults who are in need of companionship.
Email: enquiries@amberhomecarers.com
CQC Info: Amber Home Carers CQC page
Website: www.amberhomecarers.com
Your views & experiences of agencies
Your views and experiences are important to us. We use the information that you give to us to improve the services that we offer and to influence the Council and other agencies to make changes. We get a lot of anecdotal evidence about the services that agencies supply. We want to know more. If you could take 10 minutes to complete this survey it will provide us with tangible evidence of the level of support and care that agencies are currently providing. Please click here to complete the Survey. |
