RUILS Complaints Policy

We want to give you the best service we can. If you have an idea for making our service better, please tell us by emailing info@ruils.co.uk or calling 020 8831 6083.

Click here to read what others have said about our service.

If you are unhappy with our service, please:

• Contact us as soon as the problem happens
• Tell us what you are unhappy about
• Tell us how you want the problem solved
• We will look into what you say and contact you about it
• We aim to answer your complaint in 5 working days

If our answer will take more than 5 working days, we will tell you the reason for this and when we expect to send you a full answer. Our answer will tell you what to do if you are still unhappy.

To make a complaint download our complaint form here - RUILS Complaint Form.doc and email it to cathymaker@ruils.co.uk or send it to:

The Disability Action & Advice Centre,
4 Waldegrave Road,
Teddington,
TW11 8HT

Alternatively call our helpline on 020 8831 6083.

Download our full complaints policy here. Customer Complaint Policy v2.doc