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Family Matters

Our Family Support Service provides practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will:

  • Listen to your worries and experiences in a non-judgemental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more call Sian Austin on 07903 633 326 or email

 Join us at one of our Drop-In Group

Coffee mornings:

Where: The Meeting Room, Ruils 4 Waldegrave Road, Teddington TW11 8HT (Buses 33, R68 & 281) small car park at the rear of the building

When:  We meet on the 4th Tuesday of every month
            22nd November, 24th January, 28th February, 28th March.  

You can pop in, have a coffee, and meet other families. Ruils staff including Sian, the Family Matters support worker, Alex from Independent Support and Sue from the Sitting & Befriending service, are on hand to answer your questions.



Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Family Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.