We worked with 5,500 clients across Richmond, Kingston, Wandsworth and Hounslow in 2023/2024.
Getting the right start
Living independently
Connected with the community
Community voice
Getting the Right Start
Family Matters Advisors worked with 292 parents of young people with SEND.
We ran 16 specialist workshops attended by 235 local parents.
Befrienders delivered over 5,600 hours of befriending to 45 families.
We launched a Minecraft group, regularly attended by 6 young people.
We supported 138 families to understand and undertake the complex EHCP process.
We had 1-2-1’s with 78 parents through the Bright Futures service.
Living Independently
We supported 219 residents in Richmond and Wandsworth to recruit their own care staff via a Direct Payment.
We supported 697 clients with Managed Accounts and provided payroll services to 499 employers during the year.
Connect to Tech helped 57 clients to identify, set up and manage the appropriate device for them.
Social Prescribing supported 3,234 residents to access local services and activities and we provided 6,916 interventions.
We launched our Health in Your Hands & our Core20 Work, organising 7 Health & Wellbeing events and worked with 60 clients 1-2-1.
We supported 74 Disabled people to challenge Benefit and Housing decisions resulting in just under £174,300 in back payments of benefits.
Our 12 volunteer counsellors worked with 120 clients, providing essential mental health support.
We gave out 100 welfare grants on behalf of Richmond Charities, a private donor and Richmond Parish Lands.
Connected with the Community
Our team of 90 volunteers provided befriending, confidence walks and shopping support.
There were over 3,000 attendances at our activity sessions we provided over the year.
30 volunteers delivered Christmas food parcels to 90 households (approximately 250 people) across Richmond.
In partnership with Cambridge Park Bowls Club we won the Project of the Year for our Bowls activity group.
Community Voice
Your Say and the Transport & Mobility Forum began to meet in person again post Covid, holding 14 meetings across the year. The group tackled issues including housing, healthcare changes, transport and access to businesses.
Your Say has focused on access to same day GP appointments and coproduced an access guide for practice managers to implement.
We continue to host the Richmond Parent Carer Forum who now have 649 members.
At present we have 163 active members; 71 members have been added since January 2023.