Donate Now
Text size:   -     +      

COVID-19 - Guidance and Information for Employers and PAs

We appreciate this is a very difficult time for everyone and we are doing our best to keep you informed with the latest advice and information regarding COVID-19 and how this might affect your support. The situation is rapidly changing but we have tried to summarise the most important messages here:

  • PAs or carers working directly for vulnerable clients or through an agency are classed as a KEY WORKERS and can continue to travel to work and send children to school. We have sent out letter templates to PAs to act as a form of ID to verify this. Click here to download a copy. For information about how to work safely, follow NHS guidelines here:

  • We have stocks of disposable gloves, face masks, goggles and aprons at the DAAC – please come to the back door and ring the Ruils bell between 10am and 4pm Monday to Friday.  (Note this is for PAs who you employ and Self-Employed PAs only, agencies should be providing their own equipment)

  • For information about sick pay, who is eligible and how to claim please see details in our fact sheet here. If your regular PA or carer goes sick or is told to self-isolate, please contact the DP team immediately and we will do our best to find cover.

  • If you have to isolate and do not want your PA to visit, you can find information on laying off staff and how to retain them during this period on our Furlough factsheet here. This also has information for those of you who  engage self-employed PAs

  • If you are on the list of most vulnerable people (e.g. if you have a lung disease or breathing difficulties), your PA can still visit you but you  must both follow NHS guidelines on hand washing and hygiene and if possible wear protective gloves and a face mask. Please follow this link for a full list of and guidelines on how to sanitise effectively and keep everyone safe:

  • Testing is now available for Keyworkers (including PAs) and some members of the public who have symptoms of COVID-19. Please contact the DP team to check eligibility and to obtain the necessary verification. Details of who is eligible and how to register here

  • If you are using a care agency to provide support, they should be following this guidance

  • Richmond Council guidance for people who use Direct Payments can be found here 

If you have any questions, then please call us on 020 8831 6088 or contact the council’s Community Hub Helpline on 0208 871 6555 or email

Please follow the guidance and stay safe!