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COVID-19 - Guidance and Information for Employers and PAs

We appreciate this is a very difficult time for everyone and we are doing our best to keep you informed with the latest advice and information regarding COVID-19 and how this might affect your support. The situation is rapidly changing but we have tried to summarise the most important messages here:

  • PAs or carers working directly for vulnerable clients or through an agency are classed as a KEY WORKERS and can continue to travel to work and send children to school. We have sent out letter templates to PAs to act as a form of ID to verify this. Click here to download a copy. For information about how to work safely, follow NHS guidelines here:

  • From  Tuesday 31st March we will have stocks of disposable gloves and face masks at the DAAC – please call us to arrange a time to collect (this is for PAs who you employ and Self-Employed PAs only, agencies should be providing their own equipment)

  • For information about sick pay, who is eligible and how to claim please see details in our fact sheet here. If your regular PA or carer goes sick or is told to self-isolate, please contact the DP team immediately and we will do our best to find cover. If you have to isolate and do not want your PA to visit we can also advise about payment and retention. You may also ask family who live with you to help out and we hope you will understand that recruiting PAs is difficult at this time.

  • Advice for self-employed PAs who may not be able to work will be available soon following government guidance.

  • If you are on the list of most vulnerable people (e.g. if you have a lung disease or breathing difficulties), your PA can still visit you but they must follow NHS guidelines on hand washing and hygiene and if possible wear protective gloves and a face mask. Please follow this link for a full list of and guidelines on how to sanitise effectively and keep everyone safe:

  • If you are using a care agency to provide support, they should be following this guidance

If you have any questions, then please call us on 020 8831 6088 or contact the council’s Community Hub Helpline on 0208 871 6555 or email

Please follow the guidance and stay safe!