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Image: Direct Payment Support Service Richmond

Direct Payment Support Service

Having a Direct Payment gives you the opportunity to purchase your own support. This could mean setting up a contract with the care agency of your choice, paying for activities in your community or employing your own support staff. We are here to support you to:

  • Explain what a Direct Payment is and how it can work for you or your loved one
  • Help you to recruit and employ your own support staff
  • Support you to choose a suitable agency or provider
  • Signpost you to other helpful organisations
  • Provide a payroll service and /or manage your money for you
  • Support you to manage your staff and your Direct Payment
  • Introduce you to other people who use Direct Payments
  • Provide various helpful factsheets which can be downloaded here: Direct Payments, Employing a PA, PA Pensions, Self-employed PAs, PA holiday PA, PA sickness

If you are already using a Direct Payment and are looking for a Personal Assistant (PA) to employ, then you can register on our PA Recruitment website www.find-a-pa.co.uk. You can create your own profile on the site and search for and message PAs who are looking for work in your area. You can also access our recruitment handbook www.employ-a-pa.co.uk for useful advice and templates. 

Our Direct Payment Drop In Cafe runs every month and is an opportunity to come and meet the team and other DP clients to talk about any issues you may have. This is an informal session where you can join us for a cup of tea and a chat.  Sometimes we will organise specific training or a guest speaker so watch this space.

Meetings are held on the second Tuesday every month at our accessible offices - 4 Waldegrave Rd, Teddington, TW11 8HT. Snacks and refreshments provided.  

  • Tuesday 9th July - 1pm to 3pm
  • Tuesday 13th August - 1pm to 3pm
  • Tuesday 10th September - 1pm - 3pm

Paula, Kirsty, Dorian, Vicky and Lucy are here to help. To find out more, call 020 8831 6088 or email dpsupport@ruils.co.uk. For payroll call 020 8831 6270 or email dppayroll@ruils.co.uk 

My father, aged 86, suffered a stroke and I contacted Ruils for advice. Having talked through the options, we decided that employing a Personal Assistant to help with the shopping, cooking and cleaning would be a good solution.
With Ruils' help we found an experienced Personal Assistant Dad really liked. Ruils helped us to draw up an employment contract and organised insurance and payroll. Having a Direct Payment & the support of Ruils has enabled my parents to stay living at home.
Janet Peters