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Website Policy

At Ruils, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who are we?
Ruils is a local charity that supports children and adults with disabilities and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, befriending and activities to our clients and their families. We are a registered charity (no: 1127896) and a charitable company limited by guarantee (England and Wales no. 6682677).

When you use our website and provide information to us, Ruils is the data controller of your personal information.

How do we collect information about you?

We obtain information about you when you use our website or our sister websites: and For example, when you make a donation on our website, contact us about our services, register as a personal assistant or if you consent to receive our monthly newsletter.

At times we may provide links to other websites, but please remember we are not responsible for them, and these websites would have their own privacy policies and/or terms and conditions of use.

Under 16
We take our responsibility of protecting the privacy of children aged 16 or under seriously. If you are aged 16 or under, please obtain your parent/guardian's permission, before you provide any personal information to us. Please contact us for easy to read information on protecting your personal data and your rights under the data protection regulation.


What type of information do we collect from you?

The personal information we collect might include your full name, gender, title, postal address, email address, IP address, donation and gift aid details (if you donate to us), any other information you enter into our websites and information regarding what pages are accessed and when. Please read our Cookies Policy for more information on how we use cookies.

If you make a donation or payment online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How will we use your information?

When you visit our website and sign up for any of our services, the information that you provide enables us to be more accurate in providing the services you have requested from us.

With your consent, we will use your personal data to:

  • Provide the information or service that you have requested from us
  • Provide information, which we believe may interest you, including Ruils’ monthly newsletter, updates on our services, information on community events, information relating to our fundraising campaigns, voluntary surveys or questionnaires for you to complete and details of relevant volunteering opportunities. We will contact you in ways that you have requested or agreed to
  • Use your information to analyse how people use our website and services, so we can improve and personalise the experience for our users
  • Verify your identity, where required, to use some of our services
  • Comply with relevant laws and regulations, including requests from statutory agencies around health and safety and the detection and prevention of crime, matters of national security, taxation and safeguarding issues
  • We will only release information to third parties or individuals when obliged to by law, such as for purposes of national security, taxation and criminal investigations

Sharing your information

  • We will treat your information sensitively and confidentially and will not share your information with anyone, unless specifically agreed with you
  • We will never sell or rent your personal information to third parties or share your information with third parties for marketing purposes
  • We may, under certain circumstances, release your personal information to third parties or individuals when required by law, for purposes of national security, taxation and criminal investigations and where you have agreed for us to do so
  • We may pass your personal information to our employees and to third party service providers, such as contractors, suppliers and/or agents to administer the web services provided to you by us. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have contracts in place that require them to keep your information secure and not to use it for their own direct marketing purposes

How long do we hold your information?

To meet our legal data protection and privacy obligations, we only hold on to your personal information for as long as our work with you requires it. Your information is held securely on our database and on the Ruils secure server. Once our work with you is complete, your personal data is hidden from general view and only accessible to a limited number of staff. Please read our full Privacy Policy for more information.

Managing our communications

You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us regarding our work and activities, either electronically or otherwise, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You can also choose how you want us to communicate with you.

You can change your communication preferences at any time by contacting us by email: or on 020 8831 6083

How you can access and update your information

At Ruils it is important for us to keep your information accurate and up-to-date. Please let us know if you need to change or update your information. You have the right to ask Ruils for a copy of the information we hold about you. You can email us at or call us on 020 8831 6083. You can also write to us at:

Data Controller
Disability Action & Advice Centre
4 Waldegrave Road
Teddington TW11 8HT

For further details on how your information is used, how we maintain the security of your information, and your rights to access or erase information we hold on you, please view our full Privacy Policy or contact us on 020 8831 6083 or email to request a paper version.

How does Ruils protect my personal identifiable information? 

We are committed to taking reasonable steps to protect the individual identifying information that you provide to us and is subject to the General Data Protection Regulation.  If you have any queries concerning our data protection policies, please contact our Data Controller at Ruils on 020 8831 6083 or email


What security precautions are in place to protect the loss, misuse or alteration of my information? 

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Ruils cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'

Like many other websites, the Ruils website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

When you first visit any of our websites you will be presented with a “Cookies & Privacy” dialog box where you are able to accept cookies. Essential cookies are accepted by default as they are required for the site to function. You are able to opt in to receive analytic cookies. Please see our full Cookie Policy for further details.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Changes to this privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated in August 2021.

Website User Policy

Access to and use of this site is provided by Ruils (Ruils) subject to the following Terms and Conditions. Your use of this site constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.
Ruils reserves the right to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes and in a manner, which does not infringe the rights or restrict, or inhibit the use and enjoyment of the site by any third party.

• This site and the information, names, images, pictures, logos regarding or relating to Ruils are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Ruils be liable for any damages including, without limitation, indirect or consequential damages, or any damages or loss of profits whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.  Ruils does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

  • The Ruils name and logo are trademarks of Ruils. The names, images and logos identifying Ruils or third parties and their products and services are the proprietary marks of Ruils and/or third parties as appropriate. Nothing contained in these Terms and Conditions or on the Ruils website may be construed as conferring any license or right under any trademark or patent of the Ruils or any third party.
  • Commercial use or publication of all or any item displayed is strictly prohibited without prior written authorisation from Ruils. Nothing contained herein shall be construed as conferring any licence by Ruils to use any item displayed.
  • Documents on this site may be copied for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Ruils). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
  • Ruils takes no responsibility for the content of external Internet Sites. The existence of a link from any organisation's site to the Ruils site does not imply that the Ruils endorses the activities or views of that organisation.
  • Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary information.
  • If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  • These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.