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PAC Independence Coordinator

Salary: £25,147 - £27,596 (depending on experience)

Hours: Full time (37.5 hours per week)

Location: Ruils Office, Teddington

We are working with our NHS and social care partners to support people with complex needs to be more independent. Putting the person in the centre you will work with multi-disciplinary teams coordinating the person’s support and care whilst connecting them with their community. This is an award-winning, and ground-breaking approach aiming to improve the quality of life and wellbeing outcomes for our local residents with complex needs. Join us at this exciting stage of the journey and be a part of the roll out and development of this service.

What makes this role fulfilling?

  • Seeing a person making progress and achieving a goal,
  • Being a part of the person’s journey to becoming more independent,
  • Being the point of contact who is there when the person is unsure.
  • Even if we don’t know the answer, we will find it!
  • Being a part of a team.

Main Duties include:

  • To work with the person to develop a support plan (including an action plan) and then supporting them in the coordination and delivery of that plan,
  • To link and connect with relatives, carers, social care and health services and other agencies to ensure an integrated and personalised approach to care and support.
  • To provide a central, continuous point of contact for the individual, their relatives/carers and the professionals involved in the care plan, and to escalate actions that have not been undertaken.
  • To work with clients to support them to prioritise and address the practical, social and emotional issues in their lives which affect their wellbeing - e.g. debt, housing, financial, loneliness, domestic violence, substance abuse - linking them with specialist support, and advocating for them where necessary.

In this role, you will need to participate in regular multi-agency meetings where potential clients will be identified and discussed. You will be required to provide input e.g. information on community support options and take referrals as and when required. You will also work collaboratively with the Ruils’ Social Prescribing team to enable clients and their supporters to explore and utilise social networks, enabling them to access a range of activities e.g. peer support, befriending, exercise and wellbeing activities. This may include liaising with other community services to ensure appropriate links are made.

We actively encourage applications from disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Click here to read the full Job Description and Person Specification. 

Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.

We are actively interviewing.


FriendBee Befriender

Friendbee is a SEND Befriending Service that matches young people with a paid Befriender to help them access social and leisure activities. We currently support young people up to the age of 25 that have a Special Education Need or Disability (SEND) that impacts their social life, who also live in the London Borough of Richmond or Royal Borough of Kingston.

Our Befrienders are recruited, trained, vetted and employed by Ruils to make finding the right support easier for families. Our service is designed to make long-term and sustainable matches between families and Befrienders. While we help coordinate matches and manage the employment of Befrienders, parents work directly with Befrienders to establish a schedule for sessions.

This is supplemental and part-time work that should accompany another job or studies. We cannot guarantee set hours, although most Befrienders work 2-4 hours per week on average. Minimum rate per hour is the London Living Wage - £11.95. 

To be eligible for this position you must:

  • Live or work within London Borough of Richmond or Royal Borough of Kingston-Upon-Thames 
  • Be 18 years of age
  • Have experience working with children in either a paid or voluntary capacity
  • Have the right to work in the UK
  • Be able to commit to the Befriending role for minimum of 1 year

Applications will be accepted on a rolling basis and interviews will be set up individually. For more information and to apply visit 


Looking for volunteering opportunities?

  • Volunteer Befrienders - click here for more information 
  • Trustees - click here for more information