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Staff Team

Image: Cathy Maker

Cathy Maker

Contact Details

Chief Executive     cathymaker@ruils.co.uk     020 8831 6083

About Me

I oversee the services and projects that Ruils run and make sure that we are delivering the services that our clients want and need. I have been with Ruils in various roles for 14 years now and have been working with a great team of trustees, staff and volunteers to develop services that support individuals to live the life of their choice. My background is in Health Psychology and I have worked in the private medical health sector as well as being a recruitment consultant. I have two very sporty teenage boys and spend a lot of time ferrying them around or standing on the side of football and rugby pitches. I love reading and walking and travelling to new places.

Image: Paula Buckton

Paula Buckton

Contact Details

Adult Team Manager     paulabuckton@ruils.co.uk     020 8831 6088

About Me

I joined the Ruils team in 2011 as a Support Planner and Broker for Self Directed Support in Richmond. At the same time I worked as a supervisor for Bluebird Care, a home care agency, setting up new care packages and supervising carers. My background before that was in retail marketing in the food industry. I joined Ruils in a full time role at the beginning of 2013 working on many different projects including Pooling Budgets and developing the find-a-pa website. I now manage the adult services team which includes GoLocal and the DP Support Service, providing information and advice, activities and support for individuals to choose and organise their care. I have lived in Twickenham for almost 30 years and know the area well, but originally I am from Leeds, and like most northerners, I call a spade a spade. To keep fit I row and cycle and my trusty bike is my main way of getting quickly around the Borough.

Image: Kirsty Cox

Kirsty Cox

Contact Details

Independent Living Advisor (DP Support)     kirstycox@ruils.co.uk     020 8831 6205

About Me

I joined the Ruils team in September 2016 and I have learnt so much from the organisation and through my various roles. I started working on the GoLocal project, which was very rewarding and enabled me to work with a diverse range of clients and user-led groups within the local community. I have recently moved into a new role at Ruils, as an Independent Living Advisor for our Direct Payments Support service. I am from the local area and I know the Richmond Borough very well. In my spare time I enjoy borrowing my Dad's Springer Spaniel to take him for walks in the local parks, spending time by the seaside, reading and baking.

Image: Sue Robson

Sue Robson

Contact Details

Sitting & Befriending Service Coordinator     suerobson@ruils.co.uk     020 8831 6413

About Me

I joined Ruils in July 2014 to continue co-ordinating the Sitting and Befriending Service when the Three Wings Trust sadly closed and this part of the operation was transferred to Ruils. I had been running the service for 9 years in which time it has grown from supporting just a small number of families with a handful of sitters/befrienders to now supporting over 80 families with more than 40 sitters/befrienders. I am delighted that Ruils embraced the service - personally, to be part of a dynamic and supportive team - and that families with children and young people with disabilities in the Borough will continue to benefit from the service. I am married with 3 children and my youngest, Sophie (now 16) is disabled. It was having Sophie that inspired me to pursue this career after an earlier career in computer technical support. Outside of work I love yoga and go dancing once a week which is based on Strickly ! At home, I enjoy reading and have discovered Kindle. I also love watching all the junk TV that my husband hates.

Image: Alex Hardy

Alex Hardy

Contact Details

Independent Supporter     alexhardy@ruils.co.uk     07507 805 966

About Me

I joined Ruils in September 2014 as an Independent Supporter helping families move from Statements of Educational Need to the newly established Education Health and Care Plans. I have two children and have lived in Twickenham for almost 20 years. Before our first child arrived, I worked as a professional actor and I am more than happy to bore anyone who asks (and many who don't) with details of my adventures on stage and screen. Since 2006, I have been the full time carer for my son, Alfie. I am a born again fitness fanatic, occasional skydiver and Shakespeare obsessive.

Image: Linda Campbell-Arthur

Linda Campbell-Arthur

Contact Details

Parent Support Worker     lindacampbellarthur@ruils.co.uk     07903 633 326

About Me

I am a clinical psychologist, and had a private practice in South Africa for twelve years before relocating with my family to the UK in 2014. In my work I have enjoyed supporting people through both the usual stresses and strains of life, and longer-term mental illnesses. I focus on helping people to build their self-esteem and positive relationships. My son has autistic spectrum disorder and learning difficulties, so I have spent a lot of time finding the appropriate education and care for him, and speaking with other parents in similar positions. I am delighted to be part of the team at Ruils, working with families who need support.

Image: Charlie Thefaut

Charlie Thefaut

Contact Details

Community Development Coordinator     charliethefaut@ruils.co.uk     020 8831 6073

About Me

I joined RUILS at the beginning of 2018. Previously I had worked in healthcare and mental health services, including Befriending. I have a MSc in Psychology from University of Surrey . My interests include writing, sport, and travel. My Role here involves organising and promoting our inclusive community groups- such as Wellbeing Walks, Creative Writing, Art & Theatre groups and our Choir, which run across the Borough (see the ‘Activities’ Page for more details). I also Coordinate our Volunteer Befriending service. I look forward to working in the community, developing our services, and supporting independent Living.

Image: Nisha Singh

Nisha Singh

Contact Details

Payroll Administrator     payroll@ruils.co.uk     02088316412

About Me

I joined Ruils in Nov 2017 as a Payroll Administrator. In my previous role I have had experience in running Payroll which includes calculating any additional payment deductions including any student loan, AOE orders etc. I am a very organised person and this helps with my role as it’s essential to be 100% accurate so that staff are not over or under paid and that they are paid on time into their correct bank account. I am married with two children and my youngest keeps me really busy with his clubs and matches. I am blessed to be part of Ruils.

Image: Surabhi Dhondiyal

Surabhi Dhondiyal

Contact Details

Parent Support Worker     surabhi@ruils.co.uk     07376277779

About Me

I have worked at Ruils since 2010 and loved every manic minute of being part of a team of passionate and dedicated individuals. I am a parent to a 15 year old with additional needs and my work has invariably been both a professional and personal investment. I started out as an ILA, moving to person centred transition planning, running the SEND pilot for Richmond and when it was all over, taking a hiatus from work for a couple of years and moving to a remote town in Canada with winters of -40 and magnificent views of the aurora borealis! I am now back at Ruils and work for the Family Matters project providing information and support to families in Richmond. My free time is spent being a taxi service to my kids, reading tomes and writing notes to myself!

Image: Vicki Parfitt

Vicki Parfitt

Contact Details

Payroll Administrator (Direct Payments Support Service)     victoriaparfitt@ruils.co.uk     02088316083

About Me

I joined Ruils in July 2018 to monitor the accounts for the Direct Payments service, since then I have taken over the Payroll Service. I have a lot of experience with Direct Payments and accounts, and I am thoroughly enjoying administering the Payroll Service, liaising with clients, their PAs and HMRC. Direct Payments allow clients choice and control over who provides support within their home and I enjoy the empowering independence we give back to our clients. I like to spend time with family and friends and I enjoy relaxing in my garden with a good book and a coffee.

Image: Hallie Banish

Hallie Banish

Contact Details

Sitting & Befriending Coordinator (Kingston)     halliebanish@ruils.co.uk     07508022431

About Me

I joined the Ruils team in October of 2018 to help coordinate the Sitting and Befriending Service. In my previous roles I have worked as an fundraiser and project coordinator for several charities in London and the US. I am currently pursuing a Masters of Public Administration at London Metropolitan University and enjoy studying public policy that impacts the lives of disabled individuals around the world. I am passionate about eliminating the stigma surrounding disabilities and look forward to helping individuals live more independently. In my spare time I enjoy water colouring, travelling, and going to West End shows

Image: Marian Jennings

Marian Jennings

Contact Details

Advice & information Officer     info@ruils.co.uk     020 8831 6083

About Me

I have recently joined RUILS on the GoLocal Project as an Information Navigator. By training I am a learning disability nurse and a qualified teacher. I have worked extensively in both the voluntary and statutory sector and I am also a University Lecturer working with student nurses and health and social care students. I am currently studying for a specialist teaching qualification in dyslexia and literacy support. I my spare time I can be found scribbling short stories, I love all forms of dance, am a keen swimmer and love Zumba.

Image: Lucy Goy

Lucy Goy

Contact Details

Team Administrator     ruilsadmin@ruils.co.uk     0208 831 6083

About Me

I joined the Ruils team in September 2018. I work with the Direct Payments team dealing with Managed Accounts. I’m responsible for paying invoices and monitoring Managed Accounts. I’ve previously worked in administrative roles and understand it’s important to be organised and accurate. I have two children who keep me busy, I also enjoy reading and cooking for friends and family.

Image: Dorian Jordan

Dorian Jordan

Contact Details

Independent Living Advisor     dorianjordan@ruils.co.uk    

About Me

I’m absolutely delighted to have had the opportunity to join the Direct Payment Support team at Ruils as an Independent Living Advisor. I was immediately drawn to the charity’s vested interest in clients' independence, and the desire to empower the individual to take control of the care they wish to receive. I have a number of friends and family members affected by disability and mental health conditions, and have only ever wanted to help others. I’m a passionate reader and runner, who likes to put his amateurish hand to painting. My ambition is to finally write that book I’ve been talking about for as long as I can remember!