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Image: Direct Payment Support Service Richmond and Wandsworth

Direct Payment Support Service

Having a Direct Payment gives you the opportunity to purchase your own support. This could mean paying for activities in your community or employing your own support staff. We can:

  • Explain what a Direct Payment is and how it can work for you or your loved one.
  • Help you to recruit and employ your own support staff.
  • Signpost you to other helpful organisations.
  • Provide a payroll service and /or manage your Direct Payment money for you.
  • Support you to manage your staff and your Direct Payment.
  • Introduce you to other people who use Direct Payments for mutual support.

We have various helpful factsheets explaining how Direct Payments work:

Direct Payments               Employing a PA               PA Pensions               Self-Employed PAs

PA Holiday                        PA Sickness                PA Redundancy 

If you are already using a Direct Payment and are looking for a Personal Assistant (PA) to employ, then you can register on our PA Recruitment website You can create your own profile on the site and search for and message PAs who are looking for work in your area. You can also access our recruitment handbook for useful advice and templates on the process. 

Our teams are here to help! To find out more

Richmond clients - call 020 8831 6088 or email

For Richmond payroll queries

Wandsworth clients - call 020 3084 2119 or email  

For Wandsworth payroll queries    


My father, aged 86, suffered a stroke and I contacted Ruils for advice. Having talked through the options, we decided that employing a Personal Assistant to help with the shopping, cooking and cleaning would be a good solution.
With Ruils' help we found an experienced Personal Assistant Dad really liked. Ruils helped us to draw up an employment contract and organised insurance and payroll. Having a Direct Payment & the support of Ruils has enabled my parents to stay living at home.
Janet Peters