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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Parent Support Workers provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will:

  • Listen to your worries and experiences in a non-judgemental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or Linda Campbell-Arthur on 07903633326 or email or

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

Join us at one of our Workshops:


11th February: Speech and Language - strategies for parents of children with SEND 10.30am-1pm, Bridgelink Centre, Summerwood Road, Isleworth, TW7 7QU

This workshop will be led by speech and language therapist Sarah-May Hackeson and Kait Sanger: Paediatric Speech & Language Therapy Specialist Assistant. 

This workshop will cover how to get Speech and Language Assessment and Therapy for your child through the NHS; Referral for Preschool / School-Age children; What happens in SLT sessions; How the SLT team works with other professionals (Occupational therapists, nursery and school staff, Paediatricians); What parents can do – practical tips and strategies to use at home

Book here


28th January 2020: Wills, Trusts and Deputyship. 10.30am - 1pm, DAAC, 4 Waldegrave Road, Teddington, TW11 8HT

The talk will be led by solicitors Victoria Ward & Nicola Hawkins from legal firm Irwin Mitchell LLP. It is for parents, carer or relatives wanting to safeguard the financial future of a loved one who has a learning disability, who may be vulnerable or might lack capacity. 

Book here

27th February 2020: Capacity and Consent, Sexuality and Relationships 10.30am - 1pm, DAAC, 4 Waldegrave Road, Teddington, TW11 8HT

This workshop will be led by lawyers Caroline Barrett and Rosie Campbell from legal firm Irwin Mitchell LLP. This can be a sensitive and often opaque area for parents of children with SEND. This talk will focus on the legal framework as set out in the Mental Capacity Act, including how decisions are taken for adults who lack capacity, best interests decision making around relationships and contact with others and much more. 

Book here


Latest news

RUILS launches 1:1 drop in clinics for Richmond parents 

We are delighted to announce that we will now be running a 1:1 drop in clinic for families in the Richmond borough. You will have the opportunity to discuss in confidence your concerns with our parent support workers, Linda Campbell-Arthur and Surabhi Dhondiyal, who will offer information, support and practical guidance and behaviour strategies in a non-judgemental way.

One hour sessions are now available to book via this website.  

Book here

In the event of the clinic being fully booked, please do email us directly and we will endeavour to arrange another appointment at a mutually available time.


Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.