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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Parent Support Workers provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will:

  • Listen to your worries and experiences in a non-judgemental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or Linda Campbell-Arthur on 07903633326 or email or

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

Join us at one of our Workshops:


Next workshop date is 14th January - booking information will be available next month.


26th November 10.30am - 12.30pm Sleep & Special Needs 

The DAAC, 4 Waldegrave Road, Teddington

This workshop will be led by Mark Brown, Special Needs Advisor and founder of Special Help 4 Special Needs. He will explore the difficulties associated with sleep and children with special needs, as well as some neuro-typical children, and provide some general ideas and approaches towards getting better sleep.

Book here

Latest news

RUILS launches 1:1 drop in clinics for Richmond parents 

We are delighted to announce that we will now be running a 1:1 drop in clinic for families in the Richmond borough. You will have the opportunity to discuss in confidence your concerns with our parent support workers, Linda Campbell-Arthur and Surabhi Dhondiyal, who will offer information, support and practical guidance and behaviour strategies in a non-judgemental way.

The clinic will usually be held on the 2nd Monday of the month at the RUILS offices in Teddington. One hour sessions are now available to book via this website.  

Book here

In the event of the clinic being fully booked, please do email us directly and we will endeavour to arrange another appointment at a mutually available time.


Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.