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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Parent Support Workers provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will:

  • Listen to your worries and experiences in a non-judgemental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or Linda Campbell-Arthur on 07903633326 or email or

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

Join us at one of our Workshops:


8th October 10.30am - 12.30pm Sensory Processing Difficulties in Children and Young People 

BridgeLink Centre, Isleworth

This workshop will be presented by Karen Garner, Director of The Sensory Smart Child Ltd, a private Paediatric Occupational Therapy practice based in Surrey. Karen will be talking about sensory integration, arousal levels and practical strategies that can be used with children who have Sensory Processing Difficulties.

Book here


24th September 10.30am - 12.30pm Social Skills for SEND

The DAAC, 4 Waldegrave Road, Teddington

This workshop will be presented by Annaliese Boucher, Founding Director of Sen Talk CIC. Sen Talk is a Community Interest Company that works across South West London to advance outcomes for children with special educational needs and improve the emotional and social development of autistic children and children with ADHD through a multidisciplinary approach.

Book here

5th October 10am-11.30am Parent-Child workshop on Relaxation Techniques

The DAAC, 4 Waldegrave Road, Teddington

Led by Zara Simmonds, a certified Relax Kids and Just Relax Coach, this wonderful parent-child workshop will show parents and carers some simple, but effective ways to feel more mindful and calm, even in stressful situations. 

To book a parent-child ticket for this session there is a charge of £5 plus a small admin fee.

Book here

22nd October 10am - 12.30pm Managing Anxiety in children with SEND

The DAAC, 4 Waldegrave Road, Teddington

This workshop will be led by Linda Campbell-Arthur, who has worked with parents of children with additional needs at RUILS for four years. She is a clinical psychologist by background and is the parent of a child with autism and learning difficulties.  

This workshop will cover the special challenges of anxiety in children with SEND, the hidden triggers and how to find them and strategies you can use at home and out-and-about. Linda will also highlight other therapeutic approaches and there will be an opportunity for questions and discussion.

Book here

Latest news

RUILS launches 1:1 drop in clinics for Richmond parents 

We are delighted to announce that we will now be running a 1:1 drop in clinic for families in the Richmond borough. You will have the opportunity to discuss in confidence your concerns with our parent support workers, Linda Campbell-Arthur and Surabhi Dhondiyal, who will offer information, support and practical guidance and behaviour strategies in a non-judgemental way.

The clinic will usually be held on the 2nd Monday of the month at the RUILS offices in Teddington. One hour sessions are now available to book via this website.  

Book here

In the event of the clinic being fully booked, please do email us directly and we will endeavour to arrange another appointment at a mutually available time.


Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.