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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Parent Support Workers provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will

  • Listen to your worries and experiences in a non-judgmental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or email or contact Martha Fong on 07944 902 794 or email

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

To make a referral to our Family Matters service or to self refer to the service please complete our referral form and send to either Surabhi (for Richmond) or Alka (for Hounslow).

To hear all the latest news and information from Family Matters, subscribe to our children's services quarterly newsletter here

Join us at one of our online workshops:

  • Covid Vaccine and children with SEND: What parents needs to know - Thursday 7th October, 10.30am

This workshop will be run by Ruils and Dr Patrick Gibson,  GP Lead for Richmond upon Thames on the NHS South West London CCG and Borough Vaccination Lead. The workshop is ideal for parents of children with SEND, who would like reliable information about the vaccine and the opportunity for their questions to be answered. It will cover the safety of the Covid vaccine; the proposed roll out and administration to children with SEND and the potential consequences for young people if they decline the vaccine.

To book a free place click here

  • Getting the right support for your child when school is stressing you out! - Tuesday 12th October, 10.30am

Join this Ruils workshop hosted by Eva Akins, an education lawyer and partner at top 100 law firm Russell-Cooke. 

Eva will provide an overview of key issues and common problems surrounding SEND Support, EHCPs securing and enforcement, SEND Appeals and the Equality Act including reasonable adjustments. It is Eva's personal experience of special needs, disability and exclusion as both a pupil and SEN parent that fuels her passion for this area of legal work.

If you would like to book a free place, please click here.

  • Understanding Wills and Trusts - Thursday 14th October, 10.30am

This workshop will be run by Leanne Quirke from Mencap, alongside Fiona Dillon from Gunnercooke LLP.

The talk will focus on the importance of writing a Will and setting up a Trust fund, if you are a parent, carer or relative wanting to safeguard the financial future of a loved one who has a learning disability, who may be vulnerable or might lack capacity.

If you would like to book a free place, please click here.

Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.