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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Parent Support Workers provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will

  • Listen to your worries and experiences in a non-judgmental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or email or contact Martha Fong on 07944 902 794 or email

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

To make a referral to our Family Matters service or to self refer to the service please complete our referral form and send to either Surabhi (for Richmond) or Alka (for Hounslow).

Join us at one of our online workshops:


Managing Anger in children: Wednesday 24th February, 6pm

Join this online zoom workshop with clinical psychologist Dr Maile O'Hara from the Orchard Clinic in Twickenham to find out more about managing anger in your child. During the session Dr O'Hara will discuss what underlines anger, how to validate feelings but not behaviour, naming anger with your child, Identifying triggers, tools to manage anger and consequences and safety issues. 

To book a free place, click here


Building Resilience in Challenging Times: Tuesday 23rd February, 2pm

Join this interactive online family session with Relax Kids trainer Zara Simmonds. Using mindfulness elements, positive mindset work and practical solutions, this session aims to help you and your family cope in the third Lockdown, whether home-schooling or not. This workshop is designed for parents to attend with their children. It is not recommended for children under 5 years old.

To book a free place, click here



Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.