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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Parent Support Workers provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will

  • Listen to your worries and experiences in a non-judgmental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or email or contact Martha Fong on 07944 902 794 or email

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

To make a referral to our Family Matters service or to self refer to the service please complete our referral form and send to either Surabhi (for Richmond) or Alka (for Hounslow).

Join us at one of our online workshops:


  • Transitioning to adulthood: services in Richmond - Wednesday 21 April, 10.30am

Join us for an informal discussion with Karl Burgess, Transition Lead for Richmond and Wandsworth. During this workshop Karl will give an overview of transition services in Richmond borough and give an insight into what parents can expect to happen during this process and what it might entail for young people with learning disabilities.

The workshop will focus specifically on accommodation for young people, including options for supported living and residential care packages. The workshop will be run via Zoom, and there will be an opportunity for questions at the end of the session.

This workshop is suitable for anyone with a child aged 13 plus (year 9) or families who would simply like to know more about what to expect as your child approaches adulthood.

To book a free place click here


  • Managing clothing sensitivity and dressing - Thursday 29th April at 10.30am

This workshop will be delivered by Karen Garner, Director of The Sensory Smart Child Ltd, a private Paediatric Occupational Therapy practice based in Surrey.

If you have a child with sensory processing disorder or a sensory sensitivity to certain textures, getting dressed can be a battle. In this workshop Karen will discuss the different types of sensory issues and how these can affect your child as well as presenting some of the strategies you can use to address these challenges. Book a free place here


Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.