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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Parent Support Workers provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will:

  • Listen to your worries and experiences in a non-judgmental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or Linda Campbell-Arthur on 07903633326 or email or

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

Join us at one of our Workshops:


17th March 2020: Travel Training workshop - for parents of children with SEND 10.30am-1pm, Bridgelink Centre, Summerwood Road, Isleworth, TW7 7QU

This workshop will be led by Lyndsey Smyth from Ealing Mencap. It is suitable for parents of children aged 11-16 years old. The Travel training programme has been running in Hounslow for 6 years and has successfully trained over 100 young people with disabilities to become safe independent travelers on their journeys to and from school. It will specifically cover road safety, using transport, problem solving journey disruptions and asking for help.

Book here


27th February 2020: Capacity and Consent, Sexuality and Relationships 10.30am - 1pm, DAAC, 4 Waldegrave Road, Teddington, TW11 8HT

This workshop will be led by lawyers Caroline Barrett and Rosie Campbell from legal firm Irwin Mitchell LLP. This can be a sensitive and often opaque area for parents of children with SEND. This talk will focus on the legal framework as set out in the Mental Capacity Act, including how decisions are taken for adults who lack capacity, best interests decision making around relationships and contact with others and much more. 

Book here


Latest news

RUILS launches 1:1 drop in clinics for Richmond parents 

We are delighted to announce that we will now be running a 1:1 drop in clinic for families in the Richmond borough. You will have the opportunity to discuss in confidence your concerns with our parent support workers, Linda Campbell-Arthur and Surabhi Dhondiyal, who will offer information, support and practical guidance and behavior strategies in a non-judgmental way.

One hour sessions are now available to book via this website.  

Book here

In the event of the clinic being fully booked, please do email us directly and we will endeavor to arrange another appointment at a mutually available time.


Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.