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Family Matters Richmond and Hounslow

We provide Family Matters, our parents support service, in Richmond and Hounslow. Our Family Matters Advisors provide practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will

  • Listen to your worries and experiences in a non-judgmental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more about our Richmond service contact Surabhi Dhondiyal on 07376277779 or contact Martha Fong on 07944 902 794 or email

To find out more about our Hounslow service contact Alka Tripathi on 07376 354 638

To make a referral to our Family Matters service or to self refer to the service please complete our referral form and send to the team

**Please note that Family Matters is a term time only service.**

Any referrals made in the school holidays will not be reviewed until term time resumes.

Join us at one of our forthcoming workshops:

Supporting Siblings workshop, 12th March, 10.30am (Online)

Join this Family Matters workshop to hear about how to support siblings of your child with SEND. During the session participants will gain an insight into siblings’ needs and experiences and will also gain ideas for giving siblings attention. Time will also be available for parents to ask any individual questions about their own situations. Book a free place here

PIP workshop, 21 March 2024, Peter and Paul Centre, Teddington

For those of you who have young people approaching 16 yrs old, you will no longer be able to claim DLA and you will be invited by the DWP to claim PIP. This in-person event is aimed at parent-carers of young people (aged 15+) in with special educational needs and/or disabilities who would like to find out about the process of applying for Personal Independence Payment (PIP). The session will cover the process of starting a claim and how decisions are made, strategies for making a strong claim, face to face assessments and phone consultations and what to do if the first decision is no.

Book a free place here


To hear all the latest news and information from Family Matters, subscribe to our children's services quarterly newsletter here

To read about other children's services at Ruils, visit our pages on SEND Advice, Bright Futures and FriendBee SEND Befriending.

Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Parent Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.